Seedance Support

Need help with your AI video generations? We're here for you.

Contact Us

If you are experiencing issues with token purchases, video generation, or have a feature request, please email our support team directly:

mail.imotion.ai@gmail.com

Frequently Asked Questions

How do I restore my purchases?
Open the "Tokens" screen in the app and tap the "Restore" button located in the top right corner.
How do I manage my subscription?
You can easily manage or cancel your subscription directly through your device's App Store settings. Go to Settings > Apple ID > Subscriptions.
My video failed to generate. Did I lose my tokens?
No! If a video fails due to a system error, your tokens are automatically refunded to your account.
How do I delete my account?
Go to the Profile tab in the app, tap the "More options" icon in the top right, and select "Delete Account". This will permanently remove your data.